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Zoho CRM for RingCentral helps your sales and support teams with better call handling and CRM experience. With features like single-click dialing, screen pop-ups for incoming calls, automatic call logging, and much more, they can manage all call-related activities inside Zoho CRM. Thus focus on their calls, be more productive, and have enriched customer interactions.

Detailed Description:

Zoho CRM for RingCentral brings integrated cloud business communications and CRM together, for users to manage all the call related activities inside CRM.

Dial calls from Zoho CRM in a single click - Call your leads and customers from within Zoho CRM in a single click. Avoid the hassles of jumping multiple devices/screens and save time in handling each call. More time means more calls and improved productivity.
Screen pop-ups for Incoming calls in Zoho CRM - Receive screen pop-ups for incoming calls to know who is calling you. Word 360 serial key miễn phí. With contextual access to the contacts' history and detailed information from these pop-ups, you can be more prepared to take the call and ensure quality interactions. Save new callers as leads or contacts in Zoho CRM and save your Call-Actions (like adding notes, follow-up tasks) instantly from these pop-ups.
Automatic call logging - All the call activities get logged automatically inside Zoho CRM. You can avoid logging the call details in two places, rather have it all tracked in Zoho CRM automatically. What’s more, you can even fetch details on your calls and call analytics anytime with the help of Reports in Zoho CRM.
Simple configuration - Setting up Zoho CRM for RingCentral is very simple. All that you need to do is enter your RingCentral credentials in Zoho CRM and you are good to get started. No installations or no tedious configurations.
Contextual collaboration - The RingCentral App is a great way to communicate and keep everyone in your sales team informed on what’s happening in your CRM account. Share records from your CRM to people and teams in Glip, send and receive instant deal updates, celebrate deal wins, and get reminders in Glip for all the activities in your CRM calendar.

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Last updated by the developer on: December 15, 2019

General information

Free download karaoke chinese songs with lyrics. Information provided by Zoho Corporation Private Limited to Microsoft:

Information	Response
App name	Zoho CRM for email
ID	WA104379468
Office 365 clients supported	Outlook 2013 or later on Windows, Outlook 2016 or later on Mac, Outlook on the web
Partner company name	Zoho Corporation Private Limited
URL of partner website	https://www.zoho.com/
URL of Privacy Policy	https://www.zoho.com/privacy.html
URL of Terms of Use	https://go.microsoft.com/fwlink/?LinkID=521715&omkt=en-US

Feedback

Questions or updates to any of the information you see here? Contact us!

How the app handles data

This information has been provided by Zoho Corporation Private Limited about how this app collects and stores organizational data and the control that your organization will have over the data the app collects.

Data access using Microsoft Graph

List any Microsoft Graph permissions this app requires.

Permission	Type of permission (Delegated/Application)	Is data collected? Justification for collecting it?	Is data stored? Justification for storing it?	Azure AD App ID
Calendars.ReadWrite	delegated	Calendar Folder Id is stored to sync the contacts from Zoho CRM to Microsoft & vice-versa. Calendar information like event_name, event_location, participant_details are stored.	Allows the user to sync Office365 events with Zoho CRM.	f6d7187a-b437-4eca-bbc5-c1331609fe07
Contacts.ReadWrite	delegated	Contacts Folder Id is stored to sync the contacts from Zoho CRM to Microsoft & vice-versa. Contact information like first_name, last_name, email address are stored.	Allows the user to sync Office365 contacts with Zoho CRM.	f6d7187a-b437-4eca-bbc5-c1331609fe07
Files.Read	delegated	Allows the user to import Office365 file to Zoho CRM.	f6d7187a-b437-4eca-bbc5-c1331609fe07
Files.Read.All	delegated	Allows the user to import Office365 file to Zoho CRM.	f6d7187a-b437-4eca-bbc5-c1331609fe07
Files.Read.Selected	delegated	UserPrincipalName is stored for user identification	Allows the user to import Office365 file to Zoho CRM.	f6d7187a-b437-4eca-bbc5-c1331609fe07
User.ReadBasic.All	delegated	User properties like first_name, last_name, email address.	Read all users' basic profiles	f6d7187a-b437-4eca-bbc5-c1331609fe07
email	delegated	UserPrincipaName is stored for user indentification	View user's email address	f6d7187a-b437-4eca-bbc5-c1331609fe07
offline_access	delegated	Maintain access to data you have given it access to	f6d7187a-b437-4eca-bbc5-c1331609fe07
profile	delegated	View user's basic profile	f6d7187a-b437-4eca-bbc5-c1331609fe07

Non-Microsoft services used

If the app transfers or shares organizational data with non-Microsoft service, list the non-Microsoft service the app uses, what data is transferred, and include a justification for why the app needs to transfer this information.

Non-Microsoft services are not used.

Add-in Data Access

List the permissions this app requires for accessing your organization's data, the justification and purpose for this permission (what does the app use this information for?), and whether the app stores any of this information in its databases.

Permission	Description
Read Item	This add-in can access personal information on the active message, such as sender names, recipient names, email addresses, message body, and attachment information. The add-in may send this data to a third-party service. Other items in your mailbox can’t be read or modified.
Send Data	Can send data over the Internet

Telemetry data

Does any organizational identifiable information (OII) or end-user identifiable information (EUII) appear in this application's telemetry or logs? If yes, describe what data is stored and what are the retention and removal policies?

We don't collect EUII / PII in telemetry and logs. We have scripts in place to look for and alert for fixing any such data being visible

Organizational controls for data stored by partner

Describe how organization's administrators can control their information in partner systems? e.g. deletion, retention, auditing, archiving, end-user policy, etc.

Customer can select the data that needs to be encrypted via EAR (Encryption At Rest)with certaat restrictions.Passwords will be hashed by default. Tex

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